Refund policy

Return & Refund Policy

Last updated: October 21, 2026

We want you to love your new gear as much as we love the wild places that inspired it! If something isn't quite right with your order, we're happy to help make it right.

Here's everything you need to know about returns and exchanges at Our Wild Puget Sound.

Returns & Exchanges

We accept exchanges or returns for store credit on eligible items that are unwashed and unworn.

If you'd like to return or exchange something, please contact us at info@ourwildpugetsound.com within 30 days of receiving your order.

To qualify for a return or exchange, items must be:

Unwashed and unworn
In their original condition
Free from damage or signs of use

Please contact us before sending anything back so we can provide instructions for your return or exchange.

How to Start a Return

Need to return or exchange an item? No problem!

Send an email to info@ourwildpugetsound.com with your order number, the item you'd like to return or exchange, and a brief explanation of your request.

We'll get back to you with the next steps.

Please don't send items back without contacting us first.

Store Credit & Refunds

For eligible returns, we offer store credit rather than refunds to the original payment method.

Once your return has been received and inspected, we'll contact you to confirm whether it has been approved and provide instructions for using your store credit.

Store credit can be used toward future purchases from Our Wild Puget Sound, subject to any terms communicated when the credit is issued.

Refunds to the original payment method are not ordinarily offered for change-of-mind returns. This does not affect any refund or other remedy required by applicable law.

Exchanges

Ordered the wrong size? Decided another color or design would be a better fit? We're happy to help with an exchange!

Exchanges are subject to product availability. Because we're a small shop and often produce items in limited quantities, we can't always guarantee that a particular size, color, or design will be available.

If your preferred replacement isn't available, we can help arrange store credit for an eligible return.

Damaged, Defective, or Incorrect Items

We take care when preparing every order, but occasionally something goes wrong.

If your order arrives damaged, defective, or contains an incorrect item, please contact us at info@ourwildpugetsound.com as soon as possible.

Include your order number, a description of the issue, and photographs if possible.

We'll review the situation and work with you toward an appropriate solution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.

Return Shipping

For standard returns and exchanges, customers are responsible for return shipping costs unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can arrange an appropriate solution.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of packages sent without tracking.

A Note About Sizing

We know that finding the perfect fit can sometimes be tricky, especially when shopping online.

Most of our clothing product pages include size charts to help you find the right fit before ordering.

If you have questions about sizing, fabric, or how something fits, please reach out before placing your order. We're always happy to help you find something you'll feel great wearing.